Quality Analyst - Domestic BPO


Fresher/ Experienced | Mohali

Job Summary:

1. Should be able to Audit calls , emails & chats etc.
2.To conduct regular Feedback sessions for Agents.
3. To conduct calibration sessions with operations and training team.
4. Generating daily,weekly & monthly Quality Reports.
5. Should have knowledge of 7 tools of quality.
6. Assistance for continual improvement
7. Providing training to agents on quality parameters,KRA's and expectations .

Required Experience, Skills and Qualifications

  • Any Graduate
  • At least 6 months Experience in Domestic BPO is must

Job Type: Full-time

Salary: Rs 15,000.00 to Rs 25,000.00 /month


No. of Openings: Variable

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